klikkie
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Would you like to know more about klikkie, delivery, your subscription or payments? Or do you have another question? Everything can be found below.

Frequently Asked Questions

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About klikkie

klikkie is a photo book app from Amsterdam that turns the photos on your phone into photo books, prints and gifts. With klikkie agent your photo book is made for you in a few minutes, or you get 10 printed photos in your letterbox every month with a photo subscription. We deliver across the EU and the UK.
klikkie agent is the AI from klikkie that makes your photo book for you: it picks your photos, designs the pages and writes the captions. You say what the book is about, for example "our summer in Italy", and your book is made. Want to change something? Just say so, or adjust it yourself. You find klikkie agent in the klikkie app and at books.klikkie.com on your phone, tablet or computer.
Yes, with klikkie agent you make a photo book with AI. klikkie agent picks your best photos, puts them in order, designs the pages and writes the captions, so the book is made for you. If you want, you can still swap photos, change text or choose another cover before you order.
Yes, with klikkie agent you make a photo book by talking. Tap the microphone and say what you want, like "make a book of our holiday with the beach photos first", and klikkie agent makes the book for you. You change things the same way: just say what you would like different.
The easiest way to make a photo book is to let klikkie agent make it for you. Add your photos, say in one sentence what the book is about, and your book is ready in about 2 minutes. Happy with it? Order it. Want something different? Just say so.
A klikkie photo book costs €14 for a Pocket book (10×10 cm), €40 for a Large book (21×21 cm) and €55 for an XL book (29×29 cm). The monthly photo subscription costs €9.95 per month for 10 prints, and the Family Plan €17.90 per month for 20 prints. Shipping for photo books starts at €4.95.
klikkie delivers to all countries in the European Union and to the United Kingdom. Photo books are also delivered to the United States. Only the starter set can't be delivered to the UK.

Uploading via the mobile app

When you select photos in the klikkie app, they are placed in the different sizes of your set. Want a photo in a different spot? Tap the photo to replace it. You can do this until you tap "print my photos"; after that your photos go to print.
You can upload your photos in the klikkie app or on the website.

In the app:
1. Download the klikkie app from the App Store (iPhone) or Google Play (Android).
2. Open the app and choose a photo set in the shop, or go to "designs" at the bottom left if you already have a subscription.
3. Tap the month you want to upload photos for. A photo set you bought separately is also under "designs".
4. Select your 10 photos.
5. Place a photo in each size.
6. Tap "print my photos".
7. Choose or add your delivery address.
8. Your photos go to print, and we send them to you.

You can also upload your photos at app.klikkie.com. Log in and get started.
Most problems with the klikkie app are easy to fix yourself:

1. Log out and log back in with your email address and password.
2. Check the App Store or Google Play for an update of the klikkie app.
3. Install the latest version and log in again.
4. Go to your order and see if the problem is gone.

Still not working? Let us know, and send us:

1. Which device you use.
2. Which version of the klikkie app you have. (Go to "profile" and scroll down; the version number starts with a "v".)
3. Screenshots or a screen recording of the problem.
4. Whether it always happens or only since recently, and on both Wi-Fi and mobile data.
When you open the klikkie app, the shop opens right away. Choose a product and it goes into your basket.
After you pay, you find your product under "designs" at the bottom left of the app. "In progress" shows what you still need to finish, like open months or photo book drafts. "Ordered" shows your orders, and you can order them again from there.
Tap "profile" at the bottom right of the klikkie app. Here you find your email address, your subscription and your personal details, and you can redeem a gift code. Always use the latest version of the klikkie app.
Directly after completing your registration you will receive an email that you can start uploading. If you, for example, complete your registration on the 20th day of the month, then your klikkie month runs from the 20th day of one month, to the 19th day of the next month. On every 20th day of the month a new klikkie month will be opened for you to start uploading your photos in!
First check in your phone's settings that the klikkie app has access to all your photos. Still missing photos? Then screenshots may be switched off. Go to "profile" at the bottom right of the klikkie app, open "general settings" and turn on access to screenshots. Note: screenshots often have a lower quality in print.

The photos

WhatsApp compresses every photo you send with it, so WhatsApp photos are usually too low in quality to print well. Use the original photos from your phone's camera instead.
Yes, with the Family Plan you upload 20 photos per month instead of 10, for €17.90 per month.
No problem. You can use an open month at any time and still choose your 10 best photos. Just don't wait too long: a month is valid for 18 months from the moment it appears in your account. After that, it expires.
Not happy with the print quality? Then we send you a new set. Go to the order in the klikkie app, tap "contact" and tell us the quality is poor, and we help you as soon as possible.
You can report it in the klikkie app. Go to "designs" → "ordered", open the order, tap "contact" and follow the steps. Has your photo set not arrived within the delivery time on our shipping page? Report it the same way.

The photo service

With the klikkie photo subscription you choose 10 favourite photos every month, and we print them and send them to your letterbox. It costs €9.95 per month, or €17.90 per month for 20 photos with the Family Plan. We send you a reminder every month, and you can pause or cancel at any time.
Yes, you can pause your klikkie photo subscription at any time. Go to your profile in the app or at app.klikkie.com and choose "pause" under your subscription. While it's paused you don't pay and no new months open, and you can start again whenever you like.
Yes, you can print photos straight from your iPhone or Android phone with the klikkie app. Download the app from the App Store or Google Play, choose your photos, and we print and deliver them. You can also upload photos at app.klikkie.com.
You choose from 4 photo sets: the Originals Set, the "No Biggie" Set, the Medium & Squares Set and the Squares Only Set. When you upload, you choose which photo goes in which size. You can't change the mix of sizes in a set.
klikkie prints come in these sizes:
XL photo (15 × 20 cm6 × 8")
Photo (10 × 15 cm4 × 6")
Square (10 × 10 cm4 × 4")
Strip with 3 photos (5 × 15 cm2 × 6")
Yes, all klikkie prints have a white border for a retro look. It also leaves room to write a date or a note. Prints without a border are not available.
We send you an email every month when you can upload your new photos. If you haven't uploaded all your photos yet, we send a reminder 7, 3 and 1 day(s) before the end of your klikkie month.

Emails

When you sign up for klikkie, you are automatically subscribed to our emails. You can unsubscribe with the link at the bottom of every email.
Reminder emails:
Every month we let you know when you can upload your new photos. If you haven't uploaded all your photos yet, we send a reminder 7, 3 and 1 day(s) before the end of your klikkie month.

Marketing emails:
If you signed up for marketing emails, you get tips and tricks, promotions and klikkie news.

The account

That's not possible, but with the Family Plan you upload 20 photos per month instead of 10.
In the app:
Tap "profile" at the bottom right to change your name, email address, phone number or password. Tap "my address book" to change your main address or to add or remove an address. Tap "subscription" to change your payment details.

On the website:
Log in at app.klikkie.com, open the menu at the top right, choose "profile" and change your details.
Sorry to see you go! We hope you enjoyed your klikkie prints.

You cancel your subscription at app.klikkie.com: open the menu at the top, go to "profile" and then "membership", and choose to cancel. After that, no more money is charged and no new months open. Your account stays, so you can still see your old orders and start again whenever you like.

You can also delete your account completely with the "delete my account" button on the website. Please note: this deletes all your data and photos. You can no longer use open months or see earlier orders, and we can no longer answer questions about them.
Each klikkie member has their own personal code. You can find it in your profile.

You can share the code with others. If they sign up with your code and you have a monthly subscription, you get the next month for free. With a different subscription type, the extra month is added to your prepaid account.
You can see this in your profile under "invite and collect". Here you can see how often your personal code has been claimed. This way you can see how many free extra months you have saved.

Payments

You can easily change your payment method through our app:

1. Open the app and click on 'profile' in the bottom right corner
2. Click here on 'my subscription'
3. Choose 'change payment method'
4. Click on 'confirm payment' and choose the desired method of payment
5. Complete the payment of €0.02.

Attention! The account number you use to make this payment will then be the new account number linked to your account.
We charge you within 24 hours after you sign up. With a monthly subscription we then charge you every month on or around the same day you started, as long as your subscription is active. So if you signed up on the 20th, we charge you on or around the 20th of every month until you pause or cancel.
You find your invoices on the invoice page.

klikkie products

Yes. The klikkie shop in the app and at app.klikkie.com has the whole range, from photo sets and photo books to gifts.
The klikkie Memory Box is a box to keep your klikkie prints in, and it costs €15.00. Shipping is €6.35 in the Netherlands and €10.00 elsewhere in Europe. You can order it in the shop in the klikkie app or at app.klikkie.com.
With a yearly subscription you can add a starter set. You can also order the starter set separately in the shop in the klikkie app or at app.klikkie.com.

klikkie photo books

klikkie photo books are square photo books with a designed cover. You make one with klikkie agent on your phone, tablet or computer at books.klikkie.com, where the book is made for you, or in the klikkie mobile app. You choose from 360+ covers for travel, pets, adventures, babies and year books. Tip: put several photo books in one order and you only pay shipping once.
klikkie photo books come in three sizes: Pocket (10×10 cm), Large (21×21 cm) and XL (29×29 cm). Large and XL are hardcover books on heavyweight matte paper. The Pocket book is a softcover with a silk matte finish.
A Pocket book has 18 to 80 pages. A Large or XL book has 24 to 298 pages. Pages are added two at a time, so the price goes up for every two pages you add.
A klikkie photo book is a square book with a designed cover: Large is 21×21 cm, XL is 29×29 cm and Pocket is 10×10 cm. You choose one of our designed covers (travel, pet, adventure, year book and more) and add your own title. Every book is printed on premium matte paper without glare.
A Pocket photo book costs €14 with 18 pages, plus €0.90 per extra page (up to 80 pages). A Large photo book costs €40 and an XL photo book €55, both with 24 pages and up to 298 pages. Extra pages cost €1.00 for Large and €1.25 for XL. Shipping starts at €4.95.
klikkie photo books are not lay-flat. Large and XL have a hardcover binding and the Pocket book is a softcover, so every spread has a fold in the middle. Tip: keep faces and text away from the middle of a page.
klikkie has 360+ designed photo book covers. You choose from travel covers for 220+ destinations, pet covers, adventure and hobby covers, baby covers and year book covers. You can add your own title to every cover.
Yes, klikkie photo book covers are colourful and designed by our own team, with illustrations and bright colours for every theme. Many designs also come in more than one colour, for example pink or blue. You can see all covers on the photo books page.
A photo book is delivered within 7 working days in the Netherlands, 8 working days in the rest of the EU and the UK, and 9 working days in the United States. Shipping starts at €4.95. Pocket and Large books fit through the letterbox; the XL book arrives as a parcel.
You can report it in the klikkie app. Go to "designs" → "ordered", open the order, tap "contact" and follow the steps. Has your photo book not arrived within the delivery time on our shipping page? Report it the same way.

Pet, travel & year books

A klikkie pet book is a photo book for your pet: dog, cat, horse, rabbit or any other animal. You choose from 50+ pet covers. It has 24 pages as standard (up to 298), costs €40 as a Large book and is also available as a Pocket book.
A klikkie travel book is a photo book of your trip, with a cover for your destination. There are 220+ travel covers, from countries to cities. It has 24 pages as standard (up to 298), costs €40 as a Large book and is also available as a Pocket book.
A klikkie year book puts your favourite moments of the year in one book. Choose from 16 year book covers, add your best photos and make your own year in review. It has 24 pages as standard (up to 298), costs €40 as a Large book and is also available as a Pocket book.

Delivery

Yes, klikkie delivers to all countries in the EU and to the UK, and photo books also to the United States. Only the starter set can't be delivered to the UK.
We send your prints in a sturdy black envelope that fits through your letterbox.
Photo books: delivered within 7 working days in the Netherlands, 8 working days in the rest of the EU and the UK, and 9 working days in the United States. Pocket and Large books fit through the letterbox. The XL book arrives as a parcel, so someone needs to be home.

Photo sets: delivered within 2 working days in the Netherlands and 4 working days in the rest of the EU and the UK, in a sturdy envelope through your letterbox.

You find the delivery time for every product and country on our shipping page.
You can follow your order in the klikkie app under "designs" → "ordered". Photo sets arrive within 2 working days in the Netherlands and 4 elsewhere. Photo books arrive within 7 working days in the Netherlands and 8 elsewhere in Europe. Still nothing after that? Open the order in the app, tap "contact" and choose that you have not received it, and we'll fix it right away.

Gift service

No, a gift subscription doesn't stop automatically. When the gift period ends, it turns into a monthly subscription you can cancel at any time.

Doesn't the recipient want to continue? Then they can pause the account right after redeeming the gift. The account is paused automatically after the last free month opens.

We always send an email a week before the gift period ends. A photo book gift card has no subscription attached.
New to klikkie:
Activate your gift code on this page. Enter your code, choose the subscription you want, fill in your details and complete the payment of €0.02.

Already have an account:
Go to this page, enter your code and choose the subscription. Then log in with the option under the "next step" button, check your details and complete the payment.
The recipient of your gift voucher can use the code for a period of 2 years after you bought it.
You can buy a klikkie gift card in our shop. Choose the amount, add a personal message, and pick whether to send it by email (delivered instantly) or as a physical card that arrives in the post — perfect for wrapping up as a gift. The recipient then redeems the code in the klikkie app.
We have two types of gift cards. The photo book gift card can be redeemed for photo books, and the subscription gift card can be redeemed for a klikkie subscription. Make sure to pick the one that fits the gift you want to give.

Orders

No, you can't cancel or change your order. klikkie orders go into production almost right after you order, so please check everything before you order.
Returning your order is not required. Please just send us a picture of what is wrong and we're willing to help.
Want to receive something other than the monthly photo set for once? You can easily exchange your month for a discount on a photo book!

1. Go to the klikkie app
2. Click on the month you want to convert to a photo book
3. Click on “Originals Set” at the top.
4. At the top you will then see 'Photo Sets' on the left and 'Photo Books' on the right, click on 'Photo Books'
5. You can choose which photo book you'd like: Pocket Photo Book, Large Photo Book, My First Year or XL Photo Book
6. Then click continue and you can start creating your photo book!

If you change your mind afterwards, just change the size of the photo book in the checkout!
First check your spam folder. Not there? Let us know in the klikkie app: go to "designs" → "ordered", choose the order, tap "contact" and pick a reason. We help you right away.
No, you can't change the delivery address once you've ordered, because klikkie orders go into production almost right away. Please always check your address before you order.

Contact us

Do you have questions about your order? Please go to the specific order in your profile, let us know what your question is about and we will help you as soon as possible. Do you have problems with the app? Please let us know! For other questions, please don't hesitate to reach out to us directly at hello@klikkie.com.